FIRE SERVICES PRODUCTS
Ordering Information
Our shopping cart is open for business.
Payment
terms in our shopping cart are via credit cards.
*Please note:
- Many items on our website are custom made or non-stock items.
- Although an
item may not ship from stock immediately, it is necessary for us to charge your
credit card at the time you place your order.
- See below for information on
opening a 30 day net term account for
federal agencies, municipalities and volunteer fire
departments and ambulance corps.
- As a courtesy, we do offer 30 day net terms to state
and federal agencies, municipalities and volunteer fire departments
and ambulance corps.
-To do so, we will require a letter from your organization, on your official letterhead, authorizing Fire-End & Croker Corp. to accept on-line orders.
-The letter must be signed by an officer of your department, and have an
accurate billing address, shipping address, and daytime contact information.
- Once we
receive your "Authorization Letter," we will contact you with your account number.
- With this account
number, you may conduct on-line business with 30 day net terms.
- Upon checkout, please
select "Order by PO number online" as your payment
option.
- Please fill in your account number when requested.
- We ask that you also supply
a Purchase Order number or specific name in the "PO
number" box.
If you have any questions, please call 800-759-3473
ext. 307.
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HOW
TO CONTACT US
E-MAIL: 
PHONE:
Our toll free number 800-759-3473 is available to all Continental USA
customers
All other locations - please use 914-592-3640.
Our Customer Service Department
is open Monday through Friday 8:30 AM - 4:30 PM ( EST )
FAX:
Our fax number 914-592-3892 is available 24
hours a day.
Mail:
Mail orders should be sent to:
Fire-End & Croker Corp.
7 Westchester Plaza
Elmsford, NY 10523-1678 USA
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PAYMENT
TERMS (OTHER THAN ONLINE SHOPPING):
-
All USA Fire Departments,
State or Municipal Agencies:
As a courtesy we
offer Net 30 Days
Please,
if you use purchase orders or vouchers, we request that you supply them to us with your order.
USA Companies and
Individuals:
We accept company checks mailed with your order.
We also accept American Express, Visa, Master Card or Discover.
International Customers:
Please contact our International Sales Dept. at 1-914-592-3640,
extension 307 for details.
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FREIGHT:
All orders are FOB origin and will have freight
charges added.
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RETURNS:
- Many items shown are custom made and not subject
to cancellation or return.
- Orders that may be returned are subject to a
25% restocking charge.
- All requests for returns must be made within
10 days after receipt of merchandise.
- Absolutely no merchandise may be returned that
is not new and unused.
- *Do not return any merchandise without prior approval
and before receiving a return authorization number.
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WARRANTY
AND REPAIRS:
- All items are subject to the individual manufacturer's
warranty.
- Due to OSHA regulations, any garments returned for warranty
or repair must first be laundered.
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PRICING
VALIDITY:
- All pricing subject to change without prior notification.
- In the event of a price increase, we will notify you for approval
before processing your order.
- We endeavor to eliminate any typographical errors
or omissions but cannot be held responsible if they occur.
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MINIMUM
CHARGE: $25.00
All orders under $25.00 will be subject to a
$15.00 small order handling charge.
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